Shipping policy

Shipping policy

We offer free delivery above £30 to England, Wales and Scotland (excluding Northern Ireland). A delivery charge applies for all orders under £30. 

The Product will be delivered by a third-party courier service, DHL.

The standard delivery fee for Northern Ireland and Islands is £4.99. This charge will be added to the price of your order (hereinafter collectively referred to as the “Total amount due”). The order weight is capped at 16kg of products.

 

Destination	Method	Order Value	Cost	Timescale	Max Order Weight
England / Wales/ Scotland	DHL	£0 to £4.99	£4.39	1-3 Working Days
England / Wales/ Scotland	DHL	£5 to £19.99	£3.99	1-3 Working Days
England / Wales/ Scotland	DHL	£20 to £29.99	£1.99	1-3 Working Days
England / Wales/ Scotland	DHL	£30 and above	Free Delivery	1-3 Working Days
Northern Ireland	DHL		£4.99	1-3 Working Days	16kgs

 

All orders are processed within 1-3 business days. Please note that we do not dispatch on weekends or Public/Bank holidays. 

You can schedule your delivery with the courier or provide a safe place for delivery if you know you are not going to be home. If there is no one at home to accept the delivery, the courier will leave a card, so you can re-schedule your delivery with the courier directly or collect your parcel from their local collect point.

You own the Product once we have received payment in full, including all applicable delivery charges, and the contract has concluded via the sending of the Dispatch Confirmation.

Delivery of an order shall be completed when the courier delivers the Product to the address you gave us and the Product will be your responsibility from that time.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, or your delivery is otherwise affected by an event outside our control, we will contact you via email or telephone provided at the time the order was made, to notify you of the delay and your right to cancel the Contract.  If you opt to cancel, we will refund the price you have paid, including any delivery charges. Shipping charges for your order will be calculated and displayed at the checkout. 

We do not dispatch any products outside of the United Kingdom.

 We do not dispatch to business customers in Northern Ireland. 

Please contact orders@sugarandsyrup.com to order under separate cover.

For the avoidance of doubt, any Northern Ireland based business making orders for goods from this website contrary to this policy will be solely responsible for the making of any applicable declarations, customs declarations, the payment of any fees, fines or duties and liable for associated costs of any goods seized, delayed, held or damaged.

Updated September 2026