If your order arrived damaged, please contact our team and share details along with photos of the damage. We'll assess the issue and work with you to find the best possible solution.

Occasionally, items may arrive in separate deliveries - don’t worry this is normal with orders over 25kg. Please remain patient, as the rest of your parcel will be on its way shortly. Our team is always here to assist you if needed!

We understand how important timely delivery is. If your delivery is delayed, contact us so we can investigate with the courier and provide updates as we work on a solution.

Tracking delays can occasionally occur, especially over bank holidays, busy periods and bad weather. Please get in touch with us, and we’ll look into the matter with the courier for clarity and assist you further as needed.

If you’ve received an incorrect item, contact us with a photo and description of the order you received. Our team will review the issue and take the necessary steps to resolve it for you.

Rest assured, the sugar you received is indeed the correct order! We reuse boxes for shipping as part of our commitment to being environmentally friendly. By repurposing packaging, we help reduce waste. If there's any issue with your order, feel free to contact our support team for assistance.

In the event your order hasn’t been dispatched yet, we can cancel it for you. However, if it has already been shipped, you will be responsible for any return costs.

If the order hasn’t been shipped yet, we may be able to cancel it for you. If it has already been dispatched, contact us to discuss your options.

The maximum weight for a box is 25kg to ensure safe handling during shipping. Orders over this limit will be split into multiple parcels. For questions about your shipment, contact our support team.